Refund Policy
Last updated September 15, 2026
Most of what we sell is a digital file. This page explains what that means for refunds.
All sales are final
Because a digital order is a download delivered right after checkout, we do not cancel or refund it once payment has been processed.
If something is actually wrong
If the file you downloaded does not match what the listing described, for example a broken file or a pack missing what was advertised, email tinytapeshelp@gmail.com and tell us what is wrong. We will send you a working file, or refund the order if we cannot fix it.
Software and license keys
FastFX, TrackerLabs, and our other software products issue a license key immediately on purchase. The same all sales final rule applies. If a key does not work, email tinytapeshelp@gmail.com before doing anything else.
How to reach us
tinytapeshelp@gmail.com is the fastest way to reach us about an order.